Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Guarantee

  • Our crew of service technicians will try their best to respond to your advice tickets in less than 1 hour. If, however, the trouble you have stumbled upon needs aid from the Administrators’ =Department,= we’ll forward the ticket to the person on duty and will post a reply to tell you.

  • Top quality support service

  • Top–class Tech Help Service

  • We are on–line for you 24 hours a day to offer you advices and technical support and also to help you with any issue that you could possibly encounter whilst administering your virtual server. We are able to support all pre–installed software packages, like your OS, server management panel (with regards to the VPS type) and the Website Control Panel created completely by our developers.

  • Intuitive help center

  • A Descriptive Help Zone

  • A complete and consistently updated collection of articles is incorporated into our in–house built Website Control Panel. It gives you quick tips on how to carry out all the main site maintenance tasks. The Help zone includes in–depth how–to content articles and step–by–step video lessons. You can open the Help area by clicking on the Help or Video buttons in the top right side of each Control Panel section.