Tech Support Channels
A One–Hour Ticket Response Guarantee
All your support requests will be attended to within maximum sixty minutes after the ticket or e–mail was received. If your case requires additional assistance from an administrator, we’ll forward the trouble ticket or the e–mail to the person on duty, without delay and will leave a comment to inform you that more time will be needed for discovering the optimal solution. Furthermore if you take advantage of our Optional Managed Services package, any of the services included there will be performed whenever you desire.
An Excellent Customer Support Service
- We will be available to you 24–7 to respond to any inquiries that you may have related to our Website Control Panel or any of the applications that we have installed for you on the server. In case you also require help tackling server management tasks, order our Optional Managed Services package, which includes backup disk storage space, Operating System updates every week, server monitoring and restarting services, as well as installation and problem troubleshooting services.
An Easy–to–Navigate Help Area
We have equipped our Website Control Panel with an extensive knowledge base, which offers comprehensive explanations of its features and functionalities. Plus, we have created exhaustive video tutorials that will further demonstrate to you how to carry out a specific task or troubleshoot a commonly encountered issue. The educational articles and the tutorial videos are readily reachable from every Website Control Panel section via the Help and Videos buttons situated in the upper right corner.