One-Hour Response Guarantee in Shared Website Hosting
If you’re using one of our Linux shared website hosting and you’ve got a query or come across a problem, you can contact us 24-7 by posting a trouble ticket or by writing an email and we’ll make sure that you have a reply in no more than an hour. In case the issue can be solved, we’ll do it before we reply, whereas in case there is something that you have to do on your end, we will provide you with all the necessary details – what possible solutions to try out, what settings to check, and so on. Usually, you’ll receive an answer within only half an hour, which suggests that waiting for hours and hours or even for more than a day to get assistance is something inconceivable. Our one-hour response guarantee applies to any enquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we realize exactly how crucial it is to obtain prompt support, we promise that you will never need to wait around for more than 60 minutes to get a response to any ticket that you send through your semi-dedicated server CP. The fact is, you’ll seldom need to wait around for more than twenty to thirty minutes and this is valid for any enquiry regardless of what its nature is – technical, billing or general. Additionally, our technical and client support staff will be at your service 7 days a week, which is the reason why even if you post a ticket during national holidays, you will invariably get a blazing-fast reply, which will include the answer to a question, the solution to a complication or the details necessary to sort out an issue yourself – in case there is something that you need to do on your end. With us, you’ll never have to waste a whole day waiting around for an answer like you would with many other companies.