If you ever encounter a problem with your site and are incapable of fixing it, ask the hosting provider’s customer service team to assist you to get the site back online. A speedy resolution would be the most favorable scenario, but a lot of companies reply within twenty four hours or even more, especially if you’re dealing with a reseller. Even if the problem can be resolved with ease, your website may not function properly or may not be reachable whatsoever for an extended span of time, so you may lose prospective clients since it is rather unlikely that anyone will come back to a site that is broken. With that being said, you should make certain not only that you can get in touch with your hosting provider, but also that they can answer and help you in a timely fashion. If an application update does not proceed as planned or if you delete something by accident, for instance, the site should be restored speedily in order to prevent elongated inaccessibility.

One-Hour Response Guarantee in Shared Website Hosting

If you’re using one of our Linux shared website hosting and you’ve got a query or come across a problem, you can contact us 24-7 by posting a trouble ticket or by writing an email and we’ll make sure that you have a reply in no more than an hour. In case the issue can be solved, we’ll do it before we reply, whereas in case there is something that you have to do on your end, we will provide you with all the necessary details – what possible solutions to try out, what settings to check, and so on. Usually, you’ll receive an answer within only half an hour, which suggests that waiting for hours and hours or even for more than a day to get assistance is something inconceivable. Our one-hour response guarantee applies to any enquiry that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we realize exactly how crucial it is to obtain prompt support, we promise that you will never need to wait around for more than 60 minutes to get a response to any ticket that you send through your semi-dedicated server CP. The fact is, you’ll seldom need to wait around for more than twenty to thirty minutes and this is valid for any enquiry regardless of what its nature is – technical, billing or general. Additionally, our technical and client support staff will be at your service 7 days a week, which is the reason why even if you post a ticket during national holidays, you will invariably get a blazing-fast reply, which will include the answer to a question, the solution to a complication or the details necessary to sort out an issue yourself – in case there is something that you need to do on your end. With us, you’ll never have to waste a whole day waiting around for an answer like you would with many other companies.