Integrated Ticketing System in Shared Website Hosting
The ticketing system that we are using for our Linux shared website hosting is not separate from the web hosting account. It’s part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it at any moment with only several clicks, without having to sign out of your hosting account. The ticketing system offers a quick-search field, which will help you find virtually any ticket that you have already sent, if required. Furthermore, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to fix a particular problem before you actually open a ticket. The ticket response time is no more than sixty minutes, so you can get swift assistance at any specific moment and if our tech support staff suggests that you do something in your hosting account, you can do it right away without the need to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is integrated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated hosting, which implies that you won’t need some other platform to contact our help desk support team – you can do this on the spot in case you encounter a challenge. Submitting a new ticket takes a few clicks and tracking down an older one is equally easy. With our clever search box, you can swiftly find any ticket that you have already submitted. You can open a ticket at any given point in time since our customer service team members are working 24 hours a day and answer in no more than 1 hour, even though it seldom takes this much to get a reply. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about having to sign in and out of 2 or more platforms to solve a simple problem.